Refund policy

At Clearway Bidets, your bum’s happiness is our top priority. That’s why we offer a 90-Day Happiness Guarantee — if you’re not thrilled, we’ll sort it out. Refund? Replacement? We’ve got your back.

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🛠️ 1-Year Warranty

Our bidets are built tough and tested well. Still, if something goes wrong due to a manufacturing fault or defect within 12 months, we’ll repair, replace, or refund — no stress.

✔️ What’s covered:

• Faulty parts.
• Functional defects.
• Issues from normal use.

❌ What’s not covered:

• Cosmetic damage (scratches, discolouration, wear & tear).
• Misuse or incorrect installation.
• Damage from modification or rough handling.

Products showing signs of misuse won’t be eligible for a refund under warranty.

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📦 Returns & Refunds

Change your mind? No worries — just note:

• Return shipping is on you.
• Refunds are processed within 3–5 business days of us receiving the item.
• After 90 days, we can’t offer refunds or exchanges for change-of-mind.

To start a return, just email us at support@clearwaybidets.com.au with your order number, a quick description of the issue, and (if you can) a photo or video clearly showing any faults.

If something’s missing or your refund hasn’t landed, check with your bank first — then shoot us an email if it’s still not showing up.

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🎁 Gifts

If it was marked as a gift and sent directly to you, you’ll get a gift credit. If it was sent to the gift-giver, the refund goes back to them.

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Got questions? Our Customer Happiness Team is here to help:
support@clearwaybidets.com.au

Because every bum deserves better.